Returns & Exchanges
We want you to be completely satisfied with your PCA SKIN purchase; if for any reason you are not, we offer a 30-day return window for products purchased directly from our website. Please ensure items are in their original packaging and accompanied by the original packing slip to qualify for a full refund.
Initiate Your Request
Contact our Customer Experience team via email or our online portal with your order number and the specific items you wish to return.
Prepare the Package
Securely pack the products in their original boxes and include a copy of the Return Authorization form provided by our team.
Ship to PCA SKIN
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location for transit to our distribution center.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a credit to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing